Question 1

How long does a typical repair take?

Accepted Answer

Most repairs are completed within 24-48 hours. Screen replacements are often 1-2 hours, while complex board-level repairs can take 2-3 days.

Question 2

Do you offer a warranty on repairs?

Accepted Answer

Yes. Every repair includes a 30-day warranty covering parts and workmanship. It does not cover new accidental damage or normal wear.

Question 3

Do you use genuine Apple parts?

Accepted Answer

We use high-quality OEM and genuine parts wherever available. For older devices, we may use compatible parts that meet our quality standards.

Question 4

What should I do before bringing my device in?

Accepted Answer

Back up your data if possible, disable Find My/activation lock, remove cases and accessories, and bring your charger if the device has power issues.

Question 5

What if my device cannot be repaired?

Accepted Answer

If repair is not viable, there is no charge for diagnostics. We will explain the fault and discuss alternatives such as data recovery or replacement options.

Question 6

Can you recover data from a broken device?

Accepted Answer

Yes. We recover data from devices with damaged screens, charging faults, board issues, and water damage where storage remains accessible.

Question 7

How does data recovery work?

Accepted Answer

We begin with a free assessment, then provide a fixed quote before any recovery work starts. If we cannot recover your data, you do not pay.

Question 8

What is your data recovery success rate?

Accepted Answer

Our success rate is approximately 95%, depending on the type of failure and severity of damage. Earlier assessment usually improves outcomes.

Question 9

Is my data kept confidential?

Accepted Answer

Yes. Devices are handled with strict privacy controls and only accessed for agreed diagnostics or recovery tasks.

Question 10

Do you help with insurance claims?

Accepted Answer

Yes. We provide reports, photos, cost estimates, and claim support documents accepted by major UK insurers.

Question 11

How does secure device disposal work?

Accepted Answer

We follow recognized secure wipe processes, with optional physical destruction and responsible recycling. Certificates of destruction are available.

Question 12

Can you provide remote support without me coming in?

Accepted Answer

Yes. We provide remote software troubleshooting, setup, and guidance sessions. If remote support is not enough, we can move you to in-store or mail-in service.

Question 13

Do you offer UK-wide mail-in repairs?

Accepted Answer

Yes. You can post your device to us from anywhere in the UK. We diagnose, repair, and return using tracked delivery.

Question 14

Do you offer bulk or business pricing?

Accepted Answer

Yes. We provide custom business pricing for bulk repairs, disposal projects, and managed support requirements.

Frequently Asked Questions

Repairs and Turnaround