Privacy Policy
Last updated: 4/2/2026
Introduction
iRepair Labs Newcastle Upon Tyne ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our repair services.
Information We Collect
Personal Information
- Name and contact details (phone, email, address)
- Device information for repair services
- Payment information (processed securely through third-party providers)
- Communication records and service history
Technical Information
- IP address and browser type
- Pages visited and time spent on our website
- Device and operating system information
- Cookies and similar tracking technologies
How We Use Your Information
- Provide and improve our repair services
- Process appointments and manage customer relationships
- Send service updates and appointment reminders
- Comply with legal obligations and resolve disputes
- Analyze website usage to improve user experience
Data Protection
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes:
- Secure data storage and transmission
- Regular security assessments and updates
- Limited access to personal data on a need-to-know basis
- Employee training on data protection practices
Your Rights
Under data protection laws, you have the right to:
- Access your personal data
- Correct inaccurate or incomplete data
- Request deletion of your data
- Object to processing of your data
- Data portability
- Withdraw consent at any time
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Email: privacy@irepairlabs.co.uk
Phone: +44 (0191) 580 6499
Address: 119 New Bridge Street, Newcastle Upon Tyne, NE1 2SW