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Book Repair
Available UK-wide

Mail-In Repair Service

Can't get to Newcastle? Post your device to us from anywhere in the UK and we'll repair it, keep you updated, and send it straight back.

Track your repair online • Tracked returns • Fully insured • 30-day warranty

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Turnaround

24-48 Hours

For most phones and tablets once received.

Tracking

Live Status Updates

Check progress online and follow your return shipment.

Cover

Tracked & Insured

Secure return shipping with the same warranty as in-store repairs.

How It Works

Four simple steps, with tracked delivery and status updates so you know where your device is from dispatch to return.

Step 01

Book Online

Choose your service and complete the booking form. We'll send you a confirmation and our postal address.

Step 02

Pack & Post

Wrap your device securely in bubble wrap and post it to us. We recommend Royal Mail Special Delivery (tracked & insured).

Step 03

We Fix It

We'll inspect your device, confirm the repair, and get it fixed — usually within 24–48 hours of receiving it.

Step 04

Returned to You

We post your repaired device back via Royal Mail Special Delivery — tracked, insured, and fast. You'll get a tracking number.

Recommended Delivery

Use Royal Mail Special Delivery

It gives you the strongest mix of tracking, speed, and insurance cover for valuable devices. If you want the safest route, this is the service we recommend.

Pack it securely

  • Use at least 2 layers of bubble wrap
  • Place it in a sturdy cardboard box
  • Add padding so the device cannot move around

Include in the parcel

  • Your name and phone number
  • A short note describing the fault
  • Avoid padded envelopes on their own
Start Mail-In

What We Repair by Post

Phone Repairs

  • Screen replacement from £139
  • Battery replacement from £69
  • Charging port repair from £49
  • Water damage recovery from £139
  • Camera repair from £49
  • Back glass replacement from £55

Tablet Repairs

  • iPad screen replacement from £139
  • iPad battery replacement from £69
  • Android tablet screen from £139
  • Charging port repair from £49
  • Software troubleshooting from £49

Laptop & MacBook Repairs

  • Screen replacement from £89
  • Keyboard replacement from £89
  • Battery replacement from £89
  • Charging port repair from £49
  • Logic board diagnostics from £49

Why Choose iRepair Labs Mail-In?

Fully Insured Return

We return every device via Royal Mail Special Delivery — fully tracked and insured up to £750.

Fast Turnaround

Most repairs are completed within 24–48 hours of us receiving your device.

Track Your Repair

Check your repair status online and follow return-shipping updates once your device is on its way back.

No Fix, No Fee

If we can't repair your device, we'll return it at no charge. You only pay for successful repairs.

30-Day Warranty

All mail-in repairs carry the same 30-day warranty as our in-store repairs.

Follow your repair from arrival to return

Once your parcel reaches us, you can keep an eye on progress and check return tracking in one place.

Open Repair Tracker

Send Your Device To Us

After booking, we'll confirm our full postal address via email.

iRepair Labs

Newcastle Upon Tyne

Tyne and Wear, NE1

United Kingdom

Full address provided on booking confirmation email. We recommend Royal Mail Special Delivery for tracking and insurance.

Mail-In Repair FAQs

Wrap your device in at least two layers of bubble wrap, then place it in a sturdy box with additional padding (newspaper or foam). Make sure it cannot move around inside the box. Do not use padded envelopes alone for phones or tablets.
We strongly recommend Royal Mail Special Delivery Guaranteed. It's tracked, insured, and arrives by 1pm the next working day. Avoid standard post — it is not tracked or insured for high-value items.
Most phone and tablet repairs are completed within 24–48 hours of us receiving your device. Laptop and MacBook repairs may take 2–5 days depending on parts availability. We'll keep you updated via email.
Yes. Once we receive your device, we'll inspect it and confirm the repair cost before any work begins. If the cost is higher than expected, we'll contact you first. You can decline at any point — we'll return your device for free.
Yes. All devices in our care are covered under our workshop insurance. We take responsibility for your device from the moment we sign for it until it's delivered back to you.
Yes. We send email updates when we receive your device, when the repair is complete, and when it's dispatched back to you. All returns are sent via Royal Mail Special Delivery with full tracking.
If your device cannot be repaired, we'll contact you to discuss options — including data recovery or safe disposal. We'll return the unrepaired device to you at no charge.

Related Services

iPhone Repair

Screen, battery and more — in-store or mail-in

MacBook Repair

Logic board, screen, keyboard — all models

Data Recovery

Recover files from damaged or broken devices

Ready to Post Your Device?

Book your mail-in repair online in under 2 minutes. We'll send you the address and handle everything from there.

Book Online NowCall (0191) 580 6499
30-Day Warranty
Same-Day Service
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